Billing & Plans
Outcron uses a plan-based billing system. Each organization subscribes to a plan that determines their feature access and limits.
Plans and Pricing
View available plans on the public pricing page or in the Billing section of the dashboard.
Your billing country, province, and postal code are used for provider tax handling. Checkout may be blocked until required billing-address fields are present. You can update the address from the Billing page or with outctl billing address update.
Subscription Management
Subscribing
During signup, you select a plan. Some free trials can start without a card; add a billing address and payment method before the trial ends to keep access and activate paid billing. Other plans collect card details in a secure inline payment form on the signup page — Outcron never redirects you away to a third-party checkout page, and your card details are handled directly by Stripe. If your bank requests additional authentication (3D Secure), a follow-up challenge appears inline before the subscription activates.
Changing Plans
Navigate to Billing in the dashboard to view your current plan and available options, then select a different plan to change.
Upgrades apply immediately with a prorated charge for the remainder of the current period added to your next invoice.
Downgrades are scheduled for the end of the current billing period. While a downgrade is pending, the Billing page shows a "Plan downgrade scheduled" banner listing the target plan and its effective date. Until that date passes, you can cancel the scheduled downgrade from the same banner and keep your current plan.
Some plan changes require a second authentication step. Any change that triggers a payment can prompt your bank's inline authentication challenge (3D Secure or similar) before the new plan activates. When this happens, the dashboard re-opens the card prompt once to complete the challenge — there's no redirect to a hosted checkout page.
Updating Your Payment Method
Use the Update Payment Method button on the Billing page to replace your card. The new card is captured through the same inline form used at signup — no portal redirect.
Cancelling
Cancel your subscription from the Billing page. Your organization continues to operate until the end of the current billing period, and you can resume the subscription at any point before that deadline passes.
Invoices
View your invoice history in Billing > Invoices. Each invoice shows:
- Billing period
- Plan and price
- Amount and currency
- Payment status
Permissions
| Action | Required Permission |
|---|---|
| View billing summary and invoices | billing:read |
| Manage subscription | billing:write |
Billing Lock
If a payment fails and becomes past due, the organization enters a billing-locked state. While locked:
- Most write operations are blocked.
- Alert event acknowledgement changes are blocked.
- Billing endpoints remain accessible so you can update your payment method.
- Normal operation resumes automatically once payment succeeds or the subscription is recovered.